Mum Handmade Balm

Our working hours are 9am-3pm Monday-Friday. We aim to respond to any queries sent via email or our social media channels within 24 hours (excluding weekends). As we are a small family run business, our emails and our social media channels are not monitored over the weekends. Where we are able, if your order is placed before 10am, your order will be dispatched on the same working day. In any event, we aim to dispatch your order on the next working day (with the exception of Play Gyms and any personalised or engraved orders – these will be dispatched within 3 working days of your order being placed).

UK Customers

We offer 2 postage options (depending on your location). A fully tracked Next Day delivery DPD service and a Royal Mail 48 Service. If you have paid for the DPD Service, then it is possible to track your order. You should receive your tracking information when we have completed your order and it is ready to be collected by our DPD courier. If you require your order to be tracked and covered if it should get lost, please choose this service. The Royal Mail 48 Service should arrive within 2 days, but from experience, it can take up to 5 working days. The Royal Mail 48 service only provides confirmation once your order is delivered to you, there is no tracking on this service. We are not responsible for any orders lost that are sent via this service so please take this into account when you place your order.

International Customers

We offer 2 postage options (depending on your location). A fully tracked DPD service or an International Tracked Service via Royal Mail. Our postage fee stated does not include any additional taxes, handling fees, Customs charges or clearance fees. These charges are typically due once the order has arrived in the destination country. These are the responsibility of the customer, so please make enquiries with your countries postal services before ordering to familiarise yourselves with the fees that may be chargeable to you. Levels and thresholds vary country to country and our Postal Providers cannot provide information as to what they might be.